FAQs

Most definitely.

Our bamboo and organic cotton fabric is OCS certified, with the organic cotton being GOTS certified.

Our factory is OEKO-TEX 100 standard (baby class 1), which means products they produce are certified as free from any harmful chemicals or substances.

Here’s how to keep your bamboo and organic cotton sleepsuits and pyjamas looking and feeling their best:

Washing: Use cool or low-temperature water and turn garments inside out to protect the fabric and reduce bobbling.

Detergent: A mild or regular detergent works perfectly, no harsh chemicals needed.

Drying: Air dry to preserve the softness and fit. If you must tumble dry on low heat

Colours: Wash with similar colours and fabrics to keep them looking fresh and bright.

Extra Hints & Tips:
- Wash care bags are great for protecting your little ones sleepsuits from any damage during the washing process
- When you mix bamboo & organic cotton with other fabrics in the washing machine or dryer this can cause bobbling, always make sure to wash your GrowGrows with other bamboo & organic cotton items

Gentle care = long-lasting comfort for your little one.

We always do our best to keep the colours on our website as close as we physically can but of course, each device has it’s own colour settings so there might be a little (albeit hardly noticeable) variation.

If you have any doubt about the colour of a product, then feel free to reach out and we will do our best to answer your query.

You can find our size charts here for ease. 
Our sleepsuits have been developed to western (UK and US) industry standards, so are designed to fit comfortably but of course all little ones are different.

Yes, we deliver worldwide. The shipping costs will be calculated when you are completing your shipping information at checkout.

For European, US, Canadian and Australian orders, we have specific shipping pricing for each country so please see our Shipping page here.

Our standard UK shipping rate is:

£4.95 Royal Mail Tracked 48 hour service with delivery within 2-3 working days

Next-day delivery service available from £6.95.

For European, US, Canadian and Australian orders, we have specific shipping pricing for each country so please see our Shipping page here.

If you order with us before 12pm (GMT) Monday to Friday, your order will usually be shipped the same day.

If you order after 12pm or on a weekend (Saturday or Sunday) your order will be shipped the next working day (Monday to Friday).

Absolutely not in the UK.

We cover all duties and taxes for the European Union (EU) for orders under €150, but beyond that and the EU we can't guarantee these will be covered. If you have any questions, do get in touch with us.

Custom and Import charges are charged once an item has arrived in its destination country and it’s something we have no control over, as Custom and Import charges vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Premium package protection is a service that protects your parcels against loss, damage, or theft. This means that we can provide a replacement or refund if required due to one of the above factors.

This is an added extra to our shipping service and can be removed at anytime before placing your order.

Please be aware that once your order has been processed we will be unable to process a refund for Premium Package Protection.

If you'd like to return or exchange a product or order, please complete the form on our Returns & Exchanges page here.

We hate waste, so rather than unnecessarily printing returns address labels in all orders, we will provide you with a link to our free returns portal.

Within the portal you'll be able to either print your own label, drop your return at your local Post Office or arrange collection where the driver will be able to label the item for you.

Please note - all items must be returned new, unused and with product tags still attached. 

Returns that do not meet our policy may not be accepted and will be sent back to the customer.

When returning items to us, please ensure you obtain proof of postage for your return package.

Items or orders you would like to return should be sent back to us within 60 days of your order being received.

Once received by our warehouse, returned items are processed within 5 business days.

If you have requested an exchange, please allow 5 business days for this to be processed and your exchanged item(s) to be sent out to you.

Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund or gift card instead.

If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers.

Please feel free to use the cheapest delivery service available in your country.

Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on. 

Parcels can take up to 21 business days to reach us and then the refund will land in your account within 5-10 business days once processed.

Of course you can. If you'd like to exchange a product or order for other items, please complete the form on our Returns & Exchanges page here.

We hate waste, so rather than unnecessarily printing returns address labels in all orders, we will provide you with a link to our free returns portal.

Within the portal you'll be able to either print your own label, drop your return at your local Post Office or arrange a collection where the driver will be able to label the item for you.

Please note - all items for exchange must be returned new, unused and with product tags still attached. 

Exchanges that do not meet our policy may not be accepted and will be sent back to the customer.

When returning items to us, please ensure you obtain proof of postage for your return package.

Items or orders you would like to exchanged should be sent back to us within 60 days of your order being received.

Once received by our warehouse, exchanged items are processed within 5 business days.

Please allow a further 5 business days for your exchanged item(s) to be sent out to you.

Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund or gift card instead.

Items are classified as faulty if they are not of satisfactory standard quality, fit for purpose or not as described.

Please note that items which are damaged due to normal wear and tear; by accident; washed or through misuse will not be considered faulty and we have the right to refuse a refund on these grounds.

If your item is faulty, please do not dispose of or amend your item(s).

Please contact us within 30 days of receipt along with your name, order number, and images you can provide of the faulty item(s), so we can support you further. 

Please also note our 3 month guarantee below.

We will replace any item within 100-days if they are damaged beyond repair through a manufacturing fault.

Please note we will not replace an item through general wear and tear or washing.

We will replace the item like-for-like which means the same design and same size. If this is not possible due to the item being out of stock we will offer a gift card for the item or an item of the same value at the time of purchase.

We offer this service as our items frequently sell out so we like to give everyone the opportunity to access our limited edition designs before they are here with us.

A pre-order is when you place an order for an item before it is available for shipment. This means that we do not have the item in stock at GrowGrows but it is being made and is on the way to us!

The specific dates for when your order will be shipped is on the product page. ✨

If you have ordered in stock items these will be shipped at the same time not separately 🥰

We try to be as flexible as possible.

So, we’ll accept payment via Apple Pay, Google Pay, PayPal and all the common debit or credit cards.

We also have buy now pay later options Klarna and Afterpay (Clearpay) for UK customers.

If you choose to pay via PayPal – you’ll be redirected to PayPal's log-in page during the checkout process and as soon as you’ve completed the transaction, it’ll return you to the GrowGrows website.

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please contact us via Live Chat or email with your discount code and we will be able to advise you further.

We unfortunately do not accept more than one discount code at a time!

The only instance this would be possible is if you reach the free shipping threshold, then you would still get your discount plus free shipping.

We sell e-gift cards, which can be purchased here.

If your order has shipped with Royal Mail via a tracked service you can track your order here, along with your tracking number provided on your shipping confirmation email.

We work quickly once an order is placed to ensure it gets to you as quickly as possible.

If you do notice an error or would like to cancel your order please get in touch with us ASAP.

We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed, we will unfortunately not be able to make any changes to your order.

You would then be able to return or exchange items to us once received as usual.

Please take extra care when entering your shipping instructions at checkout. 

Once an order has been placed, we only have a very short space of time in which to amend an address and sadly, if your parcel has already been shipped, we are unable to change your shipping address for you. 

If you find that you have entered the incorrect address, please contact us as soon as possible with your order details and your correct address information. We will try to help you as much as we can!

If you are in the UK and have not received your order within 7 working days, please contact us within 21 days of the date on which you placed your order.

After this time has elapsed, GrowGrows reserves the right to decide whether to send out replacement item(s) for you.

For international customers, please allow up to 14 business days before contacting us regarding a missing order.

An order is only classed as missing if there have been no updates from Royal Mail in regards to the parcel's movement and the process is for us to contact Royal Mail for an update.

We are sorry that you have received the wrong item in your order! 

This is very rare as we use scanning systems to pick items during packing to prevent this along with a camera system to triple check our processes.

If you're a UK customer, please contact us here within 7 days so we can arrange a free hassle-free return or exchange for this.

If you are an International customer, please contact us, within 7 days where we will be able to advise you further on the next steps.

Please try resetting your password initially using the ‘Forgotten my password’ link below the Login button. 

If this still doesn't work please contact us with your account details and we'll get it sorted for you.

100%. We operate in accordance with the new and updated data protection act (GDPR) we promise to keep your information private and secure. 

You can read more about our privacy policy please see here.

If you would like all information regarding yourself removed from our database, please contact us via email: hello@growgrows.com