Your Questions, Our Answers

Most definitely.

Our bamboo and organic cotton fabric is OCS certified, with the organic cotton being GOTS certified.

Our factory is OEKO-TEX 100 standard (baby class 1), which means products they produce are certified as free from any harmful chemicals or substances.

Here’s how to keep your bamboo and organic cotton sleepsuits and pyjamas looking and feeling their best:

Washing: Use cool or low-temperature water and turn garments inside out to protect the fabric and reduce bobbling.

Detergent: A mild or regular detergent works perfectly, no harsh chemicals needed.

Drying: Air dry to preserve the softness and fit. If you must tumble dry on low heat

Colours: Wash with similar colours and fabrics to keep them looking fresh and bright.

Extra Hints & Tips:
- Wash care bags are great for protecting your little ones sleepsuits from any damage during the washing process
- When you mix bamboo & organic cotton with other fabrics in the washing machine or dryer this can cause bobbling, always make sure to wash your GrowGrows with other bamboo & organic cotton items

Gentle care = long-lasting comfort for your little one.

We always do our best to keep the colours on our website as close as we physically can but of course, each device has it’s own colour settings so there might be a little (albeit hardly noticeable) variation.

If you have any doubt about the colour of a product, then feel free to reach out and we will do our best to answer your query.

You can find our size charts here for ease. 
Our sleepsuits have been developed to western (UK and US) industry standards, so are designed to fit comfortably but of course all little ones are different.

Unfortunately at the moment we only ship within the UK. However we're looking to introduce European shipping very soon. See our Shipping page here.

We use a variety of couriers to be able to offer our customers the best price. You’ll be asked to select a delivery method during checkout. Please see our Shipping page here.

Our delivery turnaround is approximately 1-5 working days however there may be some delays around busy periods in this case we will always do our best to let you know. We ask that you remain patient with our team and do not hesitate to get in touch with us at hello@growgrows.com if you have any questions.

We don't ship or delivery on weekends or bank holidays so if you order an item on Next Day Delivery on Friday before 1pm, this will arrive with you on Monday.

How Do I Return My Order? 

• Log in to your customer account using the email used for your order. If you checked out as a guest, register with that email. 
• Find the order containing the item(s) you want to return. Once the order is fulfilled, the return request feature will be available. Select the entire order or specific items. 
• Follow the on-screen instructions to create a return request, or email our customer service team. 
• For damaged or faulty items, include detailed photos and a description to prevent your request being rejected.

Once your request is approved, you’ll receive a confirmation email with shipping instructions and a link to a guided returns process via Evri. Please note that you should only return your products via this service once your return request has been approved.

Evri offers various options for returning your parcel, including local drop off shop or locker. Follow the steps provided on the Evri site to select your preferred method of return shipping and to prepare your parcel for delivery, ensuring that you include proof of purchase, such as your delivery note, in the package or a note with your order number (beginning #GG), your name, and address.

Customers in the EU & Ireland must arrange and pay for returns in liaison with our customer service team prior. Contact our customer service team to discuss your return if you are outside mainland UK. Duties, taxes, and customs are the customer’s responsibility. It is the customers responsibility to arrange the return, we cannot do this for you.

Unfortunately we don't currently support exchanges.

Items are classified as faulty if they are not of satisfactory standard quality, fit for purpose or not as described.

Please note that items which are damaged due to normal wear and tear; by accident; washed or through misuse will not be considered faulty and we have the right to refuse a refund on these grounds.

If your item is faulty, please do not dispose of or amend your item(s).

Please contact us within 14 days of receipt along with your name, order number, and images you can provide of the faulty item(s), so we can support you further. 

We offer this service as our items frequently sell out so we like to give everyone the opportunity to access our limited edition designs before they are here with us.

A pre-order is when you place an order for an item before it is available for shipment. This means that we do not have the item in stock at GrowGrows but it is being made and is on the way to us!

The specific dates for when your order will be shipped is on the product page. ✨

If you have ordered in stock items these will be shipped at the same time not separately 🥰

We try to be as flexible as possible.

So, we’ll accept payment via Apple Pay, Google Pay, PayPal and all the common debit or credit cards.

We also have buy now pay later option Klarna for UK customers.

If you choose to pay via PayPal – you’ll be redirected to PayPal's log-in page during the checkout process and as soon as you’ve completed the transaction, it’ll return you to the GrowGrows website.

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please contact us via email with your discount code and we will be able to advise you further - hello@growgrows.com

We unfortunately do not accept more than one discount code at a time!

The only instance this would be possible is if you reach the free shipping threshold, then you would still get your discount plus free shipping.

We sell e-gift cards, which can be purchased here.

If your order has shipped with Evri via a tracked service you can track your order here, along with your tracking number provided on your shipping confirmation email.

We work quickly once an order is placed to ensure it gets to you as quickly as possible.

If you do notice an error or would like to cancel your order please get in touch with us ASAP - hello@growgrows.com

We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed, we will unfortunately not be able to make any changes to your order.

You would then be able to return or exchange items to us once received as usual.

Please take extra care when entering your shipping instructions at checkout. 

Once an order has been placed, we only have a very short space of time in which to amend an address and sadly, if your parcel has already been shipped, we are unable to change your shipping address for you. 

If you find that you have entered the incorrect address, please contact us as soon as possible with your order details and your correct address information. We will try to help you as much as we can!

If you are in the UK and have not received your order within 7 working days, please contact us immediately - hello@growgrows.com

We are sorry that you have received the wrong item in your order! 

If you're a UK customer, please contact us here within 7 days so we can arrange a free hassle-free return or exchange for this. Please include the following:

• Order number starting with '#GG' or proof of receipt
• Description of missing or incorrect goods
• Image of items received
• Image of dispatch note
• Image of yellow sticker on the outer packaging with initials

Please try resetting your password initially using the ‘Forgotten my password’ link below the Login button. 

If this still doesn't work please contact us with your account details and we'll get it sorted for you.

100%. We operate in accordance with the new and updated data protection act (GDPR) we promise to keep your information private and secure. 

You can read more about our privacy policy please see here.

If you would like all information regarding yourself removed from our database, please contact us via email: hello@growgrows.com