Your Questions, Our Answers

Got a question? We're here to help. On this page you should hopefully find everything you need to know. But if not, reach out to us via email or live chat and we'll be happy to help.

How can we help?


About GrowGrows

Who are the GrowGrows team?

We're a small team of 4 including our founders, Joe and Eddie along with Beth, Head of Operations and Customer Experience and Maddy, our Fulfilment and Customer Service Executive!

We also work closely with a handful of wonderful talented freelancers and experts who work with us to create our products and designs.

Where are we based?

We are based in Manchester, United Kingdom🇬🇧

All orders are packed by hand from our own warehouse:
1 New Elm Road, Manchester, M3 4JH

Who packs my parcel?

All orders are packed by hand, by our own team, here in Manchester.

Maddy, our Fulfilment and Customer Service Executive fulfils our day-to-day orders and when we get a little busy we all jump in to lend a helping hand, including our Head of Ops Beth and founders Joe and Eddie📦

Where are GrowGrows products made?

All GrowGrows products are designed here in the UK by our own team and British print artists and we work with a beautiful and very talented family run factory in Türkiye🇹🇷 who bring these products to life.

Who are your customers?

We have many different types of customers including mums (moms), dads, grandparents or as we like to call them 'glamparents'. Aunts, uncles and everyone inbetween.

Gifting is also really important to us but no matter who you are, your parcel will be received exactly the same...

Beautifully packed in an eco-friendly box with tissue paper, stickers and little treats too!

Check out what our customers have to say...

Our Products

Are GrowGrows products in compliance with testing standards?

Most definitely.

Our bamboo and organic cotton fabric is OCS certified, with the organic cotton being GOTS certified.

Our factory is OEKO-TEX 100 standard (baby class 1), which basically means products they produce are certified as free from any harmful chemicals or substances.

Not only that, but all our products are tested (chemical and hazardous) via an independent accredited third-party both here in the UK and Türkiye where our products are made, that is in compliance with UK safety standards.

Is there a difference in colour between the product and the actual product?

We always do our best to keep the colours on our website as close as we physically can but of course, each device has it’s own colour settings so there might be a little (albeit hardly noticeable) variation.

If you have any doubt about the colour of a product, then feel free to reach out and we will do our best to answer your query.

How do you recommend caring for GrowGrows?

Here's a little more information on how to best care for your GrowGrows items…

100% organic cotton may shrink with regular washing because it’s not chemically treated. Our fabric contains 30% organic cotton and 70% bamboo which is also not chemically treated.

There are many things you can do to prevent this: 

  • It’s best to wash cold or up to 30°C (but cold is always best)❄️
  • Use a normal or mild detergent🫧
  • Wash inside out (this helps protect the fabric and prevent bobbling)👚
  • Wash with similar colours and fabrics👕
  • Re-shape the items while they are damp (simply stretch the fabric back to its original shape if needed after a wash)☁️
  • Air drying is best (it helps save the pennies and the planet)! If tumble drying is necessary, then a cold setting or low heat setting is best🌬️
  • Can be ironed on a low-medium heat🌞

We know that you are super busy and doing some of these things is a bit annoying, but we just want you to get the best out of your clothing. Taking these steps will ensure your favourite GrowGrows items last as long as possible.

A lot of our customers re-sell their GrowGrows items once their little ones have grown out of them because they last so long when following the care instructions!

What size will be best for my little one?

You can find our size charts here for ease. Our sleepsuits have been developed to western (UK and US) industry standards, so are designed to fit comfortably but of course all little ones are different.

When will you re-stock a sold out size or design?

We try our best to make sure we order enough stock for each print design we sell, however we sell out very fast.

All of our GrowSuit designs are produced on a limited edition basis.

We may reorder popular designs or re-introduce them the following year when the season comes back round, but this isn't always guaranteed.

If you want more information about a specific design, do feel free to get in touch with the team and we'll be able to advise when or if we'll be re-stocking.

Shipping Options

Our primary shipping partner is Royal Mail or who work with their international equivalents for international orders. We also offer expedited services from other major carriers. You’ll be asked to select a delivery method during checkout.

What shipping options do you offer?

Our standard UK shipping rate is £4.95 which is a tracked Royal Mail 48 hour service with delivery within 2-3 working days and next-day delivery service available from £6.95.

For European, US, Canadian and Australian orders, we have specific shipping pricing for each country so please see our Shipping page here.

When will my order be shipped?

If you order with us before 12pm (GMT) Monday to Friday, your order will usually be shipped the same day.

If you order after 12pm or on a weekend (Saturday or Sunday) your order will be shipped the next working day (Monday to Friday).

What happens if nobody is in when my order is delivered?

All of our standard shipping services are tracked therefore you can select alternative delivery times, locations or collect from your local post or mail office.

In the UK, Royal Mail typically leave a notecard when they've attempted a delivery.

We also ship smaller orders in letterbox-friendly boxes which fit through 90% of letterboxes in the UK!

Will my parcel be charged additional custom and import charges?

Absolutely not in the UK.

We cover all duties and taxes for the European Union (EU) orders, but beyond the EU we can't guarantee these will be covered. If you have any questions, do get in touch with us.

Custom and Import charges are charged once an item has arrived in its destination country and it’s something we have no control over, as Custom and Import charges vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Do you ship worldwide?

Yes, we deliver worldwide. The shipping costs will be calculated when you are completing your shipping information at checkout.

If you are a GrowClub member ordering from outside of mainland UK, we will contribute the cost of our standard UK shipping to your order - so you will only need to pay the additional shipping cost in order to get your GrowClub order delivered to you. This will be calculated at checkout.

How long will my order take to arrive?

Hopefully, just a few days.

We dispatch 95% of orders within 24 hours (Monday to Friday) and our standard UK shipping option takes 1-2 business days.

We expect most UK orders to arrive within 2-3 days of the order being made, if not before.

If you're outside of mainland UK, then please refer to our Shipping page for most up to date shipping times.

International orders can take a little longer depending on the courier and customs. 

Delays are very unusual within our mail system but if this does occur this is unfortunately out of our control but we will do the best that we can to support in these times with updates.

Returns & Exchanges

How do I return an item within the UK?

If you'd like to return or exchange a product or order, please complete the form on our Returns & Exchanges page here.

We hate waste, so rather than unnecessarily printing returns address labels in all orders, we will provide you with a link to our free returns portal.

Within the portal you'll be able to either print your own label, drop your return at your local Post Office or arrange collection where the driver will be able to label the item for you.

Please note - all items must be returned new, unused and with product tags still attached. 

Returns that do not meet our policy may not be accepted and will be sent back to the customer.

When returning items to us, please ensure you obtain proof of postage for your return package.

Items or orders you would like to return should be sent back to us within 60 days of your order being received.

Once received by our warehouse, returned items are processed within 5 business days.

If you have requested an exchange, please allow 5 business days for this to be processed and your exchanged item(s) to be sent out to you.

Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund or gift card instead.

I'm an international customer, how do I return an item?

If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers.

Please feel free to use the cheapest delivery service available in your country.

All the information you may need to fill in shipping forms, can be found in your order confirmation email - be sure to fill these forms in correctly to avoid any issues with processing your return.

Please contact us if you require a returns note to be emailed to you.

Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on. 

Parcels can take up to 21 business days to reach us and then the refund will land in your account within 5-10 business days once processed.

Can I exchange an item?

Of course you can. If you'd like to exchange a product or order for other items, please complete the form on our Returns & Exchanges page here.

We hate waste, so rather than unnecessarily printing returns address labels in all orders, we will provide you with a link to our free returns portal.

Within the portal you'll be able to either print your own label, drop your return at your local Post Office or arrange a collection where the driver will be able to label the item for you.

Please note - all items for exchange must be returned new, unused and with product tags still attached. 

Exchanges that do not meet our policy may not be accepted and will be sent back to the customer.

When returning items to us, please ensure you obtain proof of postage for your return package.

Items or orders you would like to exchanged should be sent back to us within 60 days of your order being received.

Once received by our warehouse, exchanged items are processed within 5 business days.

Please allow a further 5 business days for your exchanged item(s) to be sent out to you.

Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund or gift card instead.

Will my original shipping costs be refunded?

Shipping costs will only be refunded if your entire order is damaged or faulty by way of manufacturing issue.

What do I do if my item is faulty?

Items are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described.

Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and we have the right to refuse a refund on these grounds.

If your item is faulty, please do not dispose of or amend your item(s).

Please contact us within 30 days of receipt along with your name, order number, and images you can provide of the faulty item(s), so we can support you further. 

What is your 3 month guarantee?

We will replace the items within 3 months if they are damaged beyond repair through a manufacturing fault.

Please note we will not replace an item through general wear and tear.

We will replace the item like-for-like which means the same design and same size. If this is not possible due to the item being out of stock we will offer a gift card for the item or an item of the same value at the time of purchase.


What payment methods do you accept?

We try to be as flexible as possible.

So, we’ll accept payment via Apple Pay, Google Pay, PayPal and all the common debit or credit cards.

We also have buy now pay later options Klarna and Afterpay (Clearpay) for UK customers

If you choose to pay via PayPal, just a heads up – you’ll be redirected to PayPal's log-in page during the checkout process and as soon as you’ve completed the transaction, it’ll return you to the GrowGrows website.

Has my discount code been applied to my order?

To double check your discount code has been applied to your order, you’ll be able to see this applied during the checkout process (it's at the top of the page) as well as in your order confirmation email.

We can't retrospectively apply discount so please do enter any discount codes as you progress through checkout.

How do I apply a discount code to my order?

Discount codes can be applied during the checkout process on making your order.

I'm having difficulty paying?

Whoops, sorry to hear that. Please give an alternative payment method a try or get in touch with our team via Live Chat and we’ll do our best to help you.

Do you sell gift cards?

We're currently re-launching our physical and digital Gift Cards. These will be back very soon.

My discount code didn't work?

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please contact us via Live Chat or email with your discount code and we will be able to advise you further.

What discounts do you offer?

We don't currently offer any specific discounts. However, we do have discounts available across our website and social media often so keep your eyes peeled! Also, don't forget to sign up to our newsletter for best offers.

Do you offer buy now, pay later options?

Yes! We offer Klarna and Afterpay (Clearpay) take a look at their websites below for further infomation on how it all works.


AfterPay (Clearpay)

Can I use more than one discount code?

We unfortunatly do not accept more than one discount code at a time!

The only instance this would be possible is if you reach the free shipping threshold, then you would still get your discount plus free shipping.

What is a pre-order and when will my order be shipped?

A pre-order is when you place an order for an item before it is available for shipment. This means that we do not have the item in stock at GrowGrows but it is being made and is on the way to us!

We offer this service as our items frequently sell out so we like to give everyone the opportunity to access our limited edition designs before they are here with us.

The specific dates for when your order will be shipped is on the product page. ✨

If you have ordered in stock items these will be shipped at the same time 🥰

Your Order

Where is my order?

We are sorry to hear that your parcel has not arrived yet...

If you have chosen Royal Mail shipping with a tracked service you can track your order here along with your tracking number provided on your shipping confirmation email.

If you have chosen standard postage don't worry, just drop us an email: and we will contact our delivery partners for an update.

What if my items are damaged or incorrect?

If you have received a damaged or incorrect item, contact us here with how the item is damaged. We'll request you to send an image of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you within 48 hours (Monday to Friday 9am-5pm GMT)

Can I order just one item?

Sure you can. Just head over to the shop.

We also offer membership to our GrowClub. This is to give people the best chance of getting their hands on our limited edition stock at a heavily discounted rate. Better yet, there is no commitment needed and you can cancel anytime.

Can I cancel or amend my order once it has been placed?

We work quickly once an order is placed to ensure it gets to you as quickly as possible.

If you do notice an error or would like to cancel your order please get in touch with us ASAP.

We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed, we will unfortunately not be able to make any changes to your order.

You would then be able to return or exchange items to us once received as usual.

What can I do if my order is going to the wrong address?

Please take extra care when entering your shipping instructions at checkout. 

Once an order has been placed, we only have a very short space of time in which to amend an address and sadly, if your parcel has already been shipped, we are unable to change your shipping address for you. 

If you find that you have entered the incorrect address, please contact us as soon as possible with your order details and your correct address information. We will try to help you as much as we can!

Where is my order confirmation?

Once your order is processed, you should receive an email confirmation sent to the email address on your account.

If for some reason, you did not receive this email, please check your spam/junk folders. 

If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us.

What should I do if my order is missing?

If you are in the UK and have not received your order within 5 working days, please contact us within 21 days of the date on which you placed your order.

After this time has elapsed, GrowGrows reserves the right to decide whether to send out replacement item(s) for you.

For international customers, please allow up to 14 business days before contacting us regarding a missing order.

An order is only classed as missing if there have been no updates from Royal Mail in regards to the parcel's movement and the process is for us to contact Royal Mail for an update.

If the parcel cannot be located within 21 business days, we will then be able to compensate you with a full refund for this.

What do I do if I've received the wrong item?

We are sorry that you have received the wrong item in your order! 

This is very rare as we use scanning systems to pick items during packing to prevent this.

If you're a UK customer, please contact us here so we can arrange a free hassle-free return or exchange for this.

If you are an International customer, please contact us, where we will be able to advise you further on the next steps.

There's an item missing from my order, what should I do?

We're so sorry that you have an item missing from your order.

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.

If you haven’t received this, please contact us with your order details so we can resolve this for you. 

It is very rare that items are missing from orders as we use scanning systems to pick items and during packing to prevent this.

Your Account

I'm having trouble signing in to my account, what should I do?

Please try resetting your password initially using the ‘Forgotten my password’ link below the Login button. 

If this still doesn't work please contact us with your account details and we'll get it sorted for you.

Do I need to set up an account to make an order?

Yes, this can either be done when you're ordering from our shop or if you're looking to join GrowClub, you’ll be guided through an account set up process with us as you chose your designs. 

This allows for you to log back in at anytime, update shipping details, payment information and order again!

For GrowClub members - an account will allow you to manage your GrowClub membership and most importantly, to pick each month’s print designs. 

Is my personal information kept private?

100%. We operate in accordance with the new and updated data protection act (GDPR) we promise to keep your information private and secure. 

You can read more about our privacy policy please see here.

How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our database, please contact us via email:

I'm a GrowClub member, how can I see what designs I’ve previously selected?

These are available within your account.

Still got a question?

Message us on live chat or send us an email (we reply within 24 hours Monday to Friday) and we'll do our best to help straight away.