Returns & Exchanges

Any item may be returned to us for a full refund or exchange within 60 days of receiving the order. Read below for our full returns policy.

To begin an exchange or return, please complete the form below and a member of our customer experience team will be in contact within 24-48 hours (Monday to Friday) to process this for you. 

Once completed, one of our dedicated customer experience team will be in touch to arrange your exchange or return.

Our Returns & Exchanges Policy

Any item may be returned for a full refund within 60 days of receiving the order. The refund only applies if the product is still in a sellable condition, meaning it still has its original tags on, has not been worn or washed and can be returned in the same condition as when received.

The customer will be responsible for associated return costs, except in the United Kingdom where we offer free returns. We will not take responsibility for returns that may get lost in the mail.

If an item is damaged during transport, please contact us at hello@growgrows.com within 30 days of delivery for information about an exchange.

All approved refunds will get processed within 3 business days of arrival to our warehouse. The bank transfer might take several days to be visible on your account. Please contact hello@growgrows.com if the refund does not appear within 14 days.